Terms and conditions

These terms and conditions apply to every contract for the wedding app “EasyWedding” concluded through the shop at easywedding.app. The provider and your contracting party is hansenexus GmbH, Eidelstedter Weg 2, 20255 Hamburg, Germany, represented by its managing director Lennard Finsterbusch (“we”, “us”). EasyWedding is a product brand of hansenexus GmbH.

Customers are the people who order an app for their wedding (“you”). A consumer within the meaning of these terms is any natural person who concludes the contract for purposes that are predominantly outside their trade, business or profession (section 13 of the German Civil Code, BGB).

Any terms of yours that differ from these do not apply, even if we do not expressly object to them.

We provide you with your own wedding app for your wedding, which your guests open in their browser with a guest code. There are three packages: Basis, Komplett and Premium. What each package includes is shown on the shop's pricing page as it stood when you ordered; that page forms part of the contract.

The contract covers providing the app as a digital service, hosting and support for the period in section 5, and the handoff of your data under section 7. The Premium package adds printed QR table cards (section 8).

The content of the app (photos, texts, entries) is added by you and your guests. We do not review it and do not adopt it as our own.

The packages shown in the shop are not a binding offer but an invitation to order.

When ordering, you choose a package, enter the details of your wedding and your email address, and confirm these terms and the consent described in section 10. Before you send the order you can check every entry and correct it using the back buttons. By clicking the button to place the order with an obligation to pay, you make a binding offer and are taken to our payment provider Mollie.

The contract is concluded when the payment has been completed successfully. We then switch the app on and confirm the contract, with the access details, on the order page and in your account. We also send a confirmation to the email address you gave, containing the contract text (these terms), the withdrawal information and the time of your consent under section 10, so that you have both on a durable medium.

The contract language is the language you ordered in: German or English. We store the contract text. These terms can be viewed, saved and printed in the shop at any time; you can see your order details in your account.

The prices at the time of your order apply. They are final prices in euros including statutory VAT and are paid once per wedding: Basis €99.00, Komplett €199.00, Premium €349.00. Shipping of the QR table cards in the Premium package is included. There is no subscription, no renewal and no recurring cost.

Payment is handled by Mollie B.V., Amsterdam, using the payment methods offered there. The amount is due when you order.

The app is available from the moment you pay. Hosting runs until 3 months and support until 3 months after the wedding date you gave us; the time between your order and the wedding is included.

If your wedding is postponed, tell us the new date. Hosting and support are then counted from the new date, provided it is no more than twelve months after the original one.

Support is by email to service@hansenexus.de for questions about using the app, help setting it up, and faults on our side. We usually reply within two working days, with priority around the wedding day.

On top of your statutory rights we give a voluntary money-back guarantee: you get the full price back if you ask for a refund no later than 30 days before the wedding date, without giving a reason.

You request the refund in your account (or by email to us). What counts is the time your request reaches us. We pay the money back within 14 days, using the payment method of your order.

The refund ends the contract: the app is closed, the guest and admin codes stop working, and the app's content is deleted as described in section 7. QR table cards that have already been printed and sent do not need to be returned.

Within the last 30 days before the wedding date the guarantee no longer applies. Your right of withdrawal (section 10) and your statutory warranty rights (section 13) are not affected by the guarantee.

When hosting ends, the app is archived: guests can no longer open it. You then download a ZIP file from your account containing every uploaded photo in its original quality, the app's data as daten.json and an offline archive. The handoff is part of every package.

The handoff stays available for 3 months after archiving. We then delete the app's content (photos, comments, entries, guests' names) within 30 days. It is your responsibility to download the handoff in time. We keep order records for as long as the law requires.

In the Premium package we print table cards with the app's QR code and the guest code and send them to the delivery address given with the order. The cards are made for your wedding specifically.

We dispatch the cards within ten working days of payment. If there are fewer than three weeks between your order and the wedding, we cannot promise delivery before the wedding. We bear the risk of loss until the cards reach you.

After the handoff you may leave a tip if you wish. There is no obligation to do so, and nothing in the contract depends on it. A tip is not refunded.

Consumers have a statutory right of withdrawal. The details are set out in the withdrawal information, which you can find in the shop under “Withdrawal”.

When ordering, you tick a separate box to expressly request that we start providing the app before the withdrawal period ends, and to confirm that you know you lose your right of withdrawal once we have fully performed the service (section 356 (4) BGB). We cannot accept an order without this consent, because the app is meant to be usable from the day you order. We record the time of the consent and state it in the confirmation email described in section 3.

• You and your guests keep all rights to your content (photos, texts, comments). You grant us only the rights we need to run the app and to hand it over.
• You are responsible for the content that you and your guests add, and you share the link and the guest code only with your guests. You do not share the admin code.
• Unlawful content and content that infringes the rights of others is not allowed. If we become aware of such content, we may remove it.

Where you are the controller of your guests' personal data in the app (names, photos, entries, comments), we process that data on your behalf under Art. 28 GDPR, as follows:

• We process the data only to provide, secure and hand over the app and then delete it, and only on your instructions as set out in this contract and in the app's settings.
• Everyone at our end with access to the data is bound to confidentiality. We take appropriate technical and organisational measures: access only with a code, encrypted transfer, data kept separate for each wedding, operation in data centres in Germany.
• We use Hetzner Online GmbH (data centres in Germany) as a sub-processor to run the servers. We tell you before adding a new sub-processor; you may object and then terminate the contract.
• We help you answer guests' requests about their rights and tell you without undue delay about any breach affecting this data.
• When the contract ends we hand the data over with the handoff and delete it as described in section 7.

We keep the app available during the hosting period and fix faults on our side. Where possible we avoid maintenance at weekends and announce it if it takes longer than an hour; there is no planned maintenance on your wedding day.

Your statutory warranty rights apply, for the app in particular the rules on digital products (sections 327 et seq. BGB).

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and where we have given a guarantee.

For slight negligence we are liable only if we breach an essential contractual obligation, meaning one whose fulfilment makes the proper performance of the contract possible in the first place and on which you may regularly rely. Our liability is then limited to the damage typical for this contract and foreseeable.

For loss of data we are liable only to the extent that would have arisen had we backed up regularly. These limitations also apply to our employees and agents.

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board. If you have a question or a complaint, please write to us directly at service@hansenexus.de.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the country in which you habitually reside.

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Hamburg.

Should any provision of these terms be invalid, the remaining provisions stay valid; the statutory rule takes the place of the invalid provision.